Consumers across India are noticing a troubling trend: even after official cuts in GST rates on essential items, their bills continue to reflect the higher rates. This is more than just an annoyance it may violate consumer rights and laws like the Legal Metrology Act. Under that act, retailers must abide by the Maximum Retail Price (which includes taxes), and charging more than what’s legally allowed is not just unfair—it’s unlawful.

Fortunately, the authorities have laid out clear avenues for recourse. You can file a complaint through the National Anti-Profiteering Authority (NAA) via its online portal, or send a complaint via email. For mailed complaints, physical addresses of the NAA and related agencies are published, and submitting hard evidence like original bills can strengthen your case.

The government also supports consumers through the National Consumer Helpline (NCH). You can reach them via toll-free numbers or through digital platforms including apps, WhatsApp or web portals. The helpline accepts grievances in multiple languages, making it easier for consumers from diverse regions to use it.

By raising complaints, ordinary buyers not only aim to recover excess paid but also help ensure accountability in the retail system. If you find your bill doesn’t reflect updated GST rates, act now submit a formal complaint. It’s your right, and it helps maintain fairness in the market.