IRCTC has introduced a new AI chatbot, AskDISHA 2.0, allowing passengers to book or cancel tickets, check PNR status, and track refunds entirely by voice—no typing required.

Imagine opening the IRCTC website or app on your phone or computer, tapping the AskDISHA icon, and the bot instantly listens in Hindi, English, or even Gujarati.

You say: “Book a ticket—Delhi to Patna, 10 July, Sleeper Class.”
AskDISHA confirms your travel details, shows available trains and seats, and completes payment securely via an OTP—no human help needed.

What can AskDISHA 2.0 do?

• Hands‑free ticket booking—simply speak your request.

• Instant PNR status, cancellation, or refund updates.

• Download ERS, change boarding stations, view passbook, and more.

• OTP‑based login replaces passwords for simpler, safer access.

How to use it

1. Open the IRCTC website or app.

2. Tap the AskDISHA icon at the bottom.

3. Say commands like “Book a ticket” or “Cancel a ticket.”

4. Dictate travel details; AskDISHA handles identity verification and payment via OTP.

5. Receive your PNR instantly and the e‑ticket on your phone.

Why it’s easier

• Hands‑free experience—no typing hassles.

• Time‑saving—complete the entire process by voice.

• Accessibility—ideal for seniors and non‑tech users.

• Multilingual support—Hindi, English, Gujarati, and Hinglish.

By harnessing AI, IRCTC becomes more accessible, seamless, and modern, making train travel in India smarter than ever.